Privacy Policy
1. General
This privacy policy explains how DelayHero.com collects, uses, and protects your personal information when you use our service. We emphasize ensuring the security and protection of your personal information.
2. Information We Collect
Information we collect includes:
- Name, email, phone number, address
- Flight information (flight number, date, airline, booking number)
- Information about flight disruption
- Boarding pass and other documents
- Bank information for compensation payment
3. How We Use Your Information
We may use your personal information for the following purposes:
- To process compensation claims
- To communicate with airlines and authorities on your behalf
- To contact you regarding your claim
- To transfer payments to you
- To improve our service
- To fulfill legal obligations
4. Sharing Personal Information
We may share information about you with the following parties:
- Airlines and travel providers related to your claim
- Regulatory bodies and authorities when necessary
- Payment services to execute payments
- Lawyers or others if needed for your claim
We do not sell your personal information to third parties.
5. Security of Personal Information
We apply appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Data Retention
We store your personal information for up to 4 years unless laws require or permit a longer retention period. If the information is no longer needed or laws require its deletion, the information will be deleted.
7. Your Rights
According to applicable data protection laws, you have the right to:
- Access your personal information
- Correct incorrect information
- Request deletion of data
- Object to data processing
- Request limitation of data processing
- Request data transfer
- Withdraw your consent at any time
8. Cookies
Our website uses cookies to improve your experience on the site. You can set your browser to reject cookies, but this may limit your access to certain features of the website.
9. Changes
This privacy policy may change over time, e.g., due to changes in laws or how the company processes personal information. We therefore encourage you to regularly check for updates, which we publish on our website.